We strive to ship your order within one business day. If your shipment will be delayed by more than 3 business days, we will notify you by email with the timeline and options for substitutions or a refund.
Once on route, Canada Post expedited shipping guarantees your order will arrive within 2-4 more days (depending on your location). Canada Post may at times suspend their delivery guarantee, such as during peak seasons like Christmas, or during natural disasters that impact transit.
How do I change my shipping address?
Please contact us immediately via the Contact Us form and we will gladly help resolve the issue, and request that you pay for any additional shipping incurred
How do I track the status of my order?
As soon as your package is shipped you will receive a Canada Post tracking number. You can keep an eye on your package here.
If your shipment contains living mushroom cultures it is your responsibility to monitor tracking and bring your parcel indoors promptly to minimize exposure to extreme heat or cold.
We request that Canada Post ships “Do Not Safe Drop”. This means that they will leave in your mailbox or a safe place, but if no one is home they may instead bring the parcel back to the post office and will leave a card for you to pick up.
We put a sticker on your parcel to remind you to refrigerate living cultures to ensure peak viability until use.
Why might someone have trouble accessing
Unfortunately, like many ecommerce companies, we have been subject to cyber attacks. The majority of website attacks come from specific countries: China, Russia and Turkey. In order to protect our customers data and our store we have put a firewall in place to block access from those countries. As we only ship to Canadian addresses this isn’t normally a problem. However, If a user is using a VPN then they might get caught by the same block that we use to protect ourselves. If you have had issues with accessing our site and you use a VPN we strongly suggest disabling it when using our site, or you could try to connect to a different VPN connection that is located inside Canada.
Will my items come in one package?
We do our best to ship all products in one package. If your order is large is may have to be split into two boxes. On very rare occasions a shipment may be split between our two locations, at which point you would receive multiple packages.
How much is shipping?
We extend to customers our best rates shipping with Canada Post, and don’t add any additional handling fees. To keep your shipping costs as low as possible, we now ship from an eastern and western location.
To get a shipping quote, place products into your cart then click “View Cart”. Under the “Cart Total” select “Calculate Shipping”. Enter your postal code to generate an accurate shipping cost. You can add or remove items from your cart, then refresh to see updated shipping quote.
You will notice it is most economical to ship several kits or products together.
Will my mushroom culture survive shipping?
We ship across Canada during the winter with very little issues. Fungal mycelium is very resilient and all of our mushroom cultures survive winters outdoors when planted into logs.
We have even left mushroom kits outdoors all winter here on Vancouver Island, BC, and they produced mushrooms in the spring! That said, freezing is not ideal and we try to avoid it.
Heat is more of a concern during shipping as temperatures exceeding 40C can harm fungal mycelium. We mark parcels with a request that Canada Post carriers leaves a card for pick up at the local post office if no one is home. That way your parcel will not be left on your porch at subzero temperatures.
Note: To minimize covid risks, Canada Post has suspended some services and may leave your parcel at your door instead of carding for pickup. Please follow tracking to ensure your package is brought inside as soon as it arrives.
Should you have any concern about the viability of our mushroom kits and cultures you have received please contact us. We are happy to replace if there is a problem.
Do Not Safe Drop
We always ship our packages as Do Not Safe Drop. We do this for two reasons: Firstly, we don’t want your package going missing. Secondly, we don’t want your live mushroom products sitting out in weather that might damage them, whether it’s the hot sun or the cold snow we want to avoid temperature extremes that might damage the kits, spawn, or cultures in your order.