Guaranteed Healthy Cultures
We guarantee our cultures to be healthy, contaminant-free and capable of producing high yields of mushrooms under proper growing conditions. We have selected high quality varieties which are grown by commercial mushroom farmers for their ability to produce high yields of good quality mushrooms.
Please inspect your cultures on arrival and report any concerns within 48h to be eligible for a replacement.
Your success in mushroom cultivation depends upon many factors outside our control, such as sterility, substrate quality and environmental conditions. For those reasons, we can not guarantee your success or specific yields. We do however guarantee a first crop on certain “Mist & Grow” mushroom kits
Mist & Grow Kits
Please consult our Learn to Grow section for tips to resolve common challenges grower’s encounter. If your kit does not start to grow mushrooms within 2 weeks of cutting an opening, please contact us with photos of your set up and we will help troubleshoot to ensure you are providing the right conditions for success. If still no mushrooms by week 4, please send photos and we will happily issue a coupon for a replacement kit.
We can not guarantee our “more advanced” types of mushroom kits to fruit, as they require special care such as high humidity over a longer period of time. Nevertheless, your success matters to us so please do reach out with photos for advice and tips.
Stellar Customer Support
We are committed to the success of our customers and will do everything we can to help you on your mycological journey! As a small family business, at times we are stretched to our limits. However we will do our very best to reply to all inquiries within 24h.